Streamlining Merchandise Operations for a Premier Academic Medical Center

A premier academic medical center committed to delivering exceptional patient care, groundbreaking research, and innovative medical education. With a network of specialized institutes, it offers a world-class faculty, cutting-edge technology, and commitment to improving human health.

Challenges

The organization grappled with multiple challenges impacting their employee experience with respect to facilitating the availability of authentic/company merchandise:

Complex vendor management process, which involved manual tasks and inconsistent standards making the overall experience full of hassles with respect to sourcing/procurement of goods.

Multi channel management for adding new products and managing inventory across different institutes making it a time-consuming endeavor.

Solution

A comprehensive brand merchandise management platform was delivered to streamline operations at all levels:

Unified Vendor Management

Consolidated vendor relationships, standardized procurement processes, and optimized RFP management.

Streamlined Product Launch

Simplified product launches by automating workflows, integrating with B2B sites, and optimizing inventory management.

Enforced Brand Consistency

Ensured consistent branding and messaging across all merchandise through centralized brand guidelines and approval workflows.

Impact

The implementation helped them achieve a significant transformation in its branded merchandise operations, driving efficiency, revenue growth, and employee satisfaction.processed over 1,996 orders, totaling $185,000 in revenue.

Enhanced Efficiency

Streamlined vendor management, procurement and product launch processes, reducing administrative overhead and increasing operational efficiency.

Improved User Experience

Provided a user-friendly online store and seamless integration with PeopleSoft, enhancing employee satisfaction.

Increased Revenue and Order Volume

Processed over 1,996 orders, totaling $185,000 in revenue, within the first four months of operation.

Expanded Product Offerings

Successfully launched and managed 158 live products across 6-7 categories, catering to diverse employee needs.

Successful Project Management

Handled over 200 projects, ensuring timely delivery and quality outcomes.

Connect With Us

Ready to transform your organization's branded merchandise operations?

Contact us today to learn how our innovative solution can streamline vendor management, optimize product launches, and enhance brand consistency, driving efficiency and revenue growth.